We'll be happy to accept a return for unused, untampered watches postmarked within 5 business days after your receipt of the watch. Please return directly to our secure vault facility (yes, its not in New York):
Pontiac Eleven LLC c/o Mint Fulfillment
1374 W 400 S
Orem, UT 84058-5102
You are of course liable for any loss or damage during the return process. Please use a trackable shipping method with signature confirmation. Do NOT use USPS due to the high rate of parcel theft. For your protection we highly recommend insuring the package in case of theft or damage.
Watches that have been altered in any way (including but not limited to removal of tamper seals, bracelet resized, case opened) MUST be inspected by our watchmaker, which will significantly delay any applicable refund and may incur a return inspection fee of 10% or $350 (whichever is less).
Watches postmarked after the return period will not be accepted or refunded. We can return unaccepted returns back to you at your expense.